Chatbots on websites are useful for shoppers who are seated at a desktop computer, but they also work well on mobile devices, especially when contrasted to the experience of using a messaging platform. Given that mobile commerce is slowly climbing the eCommerce ladder to the top, this is a significant problem. By enhancing the interface with rich media adoption (such as gifs, stickers, videos, files, music, video messages, etc.), they increased the experience's interactivity even more.
